Terms of Service

Effective Date: March 27, 2026  |  Last Updated: March 27, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizzana ("Company," "we," "us," or "our"), governing your access to and use of the website located at pizzanapizza.digital (the "Website") and all related services, features, content, and functionality offered by us (collectively, the "Services").

By visiting our Website, placing an order, creating an account, or otherwise engaging with our Services in any manner, you represent and warrant that:

• You are at least 18 years of age, or if you are between the ages of 13 and 17, you have obtained verifiable parental or legal guardian consent;
• You have the legal capacity and authority to enter into this Agreement;
• You are not prohibited by any applicable law or regulation from accessing or using our Services;
• All information you provide to us is accurate, current, and complete.

If you are accessing or using our Services on behalf of a business entity or organization, you represent and warrant that you have the authority to bind that entity to these Terms, and all references to "you" shall also apply to that entity.

These Terms are governed by and construed in accordance with the laws of the United States, including applicable federal regulations enforced by the Federal Trade Commission ("FTC") under the FTC Act (15 U.S.C. § 45 et seq.), as well as any applicable state laws where services are rendered or where users are domiciled.

2. Description of Services

Pizzana is a food service business operating through our digital platform located at pizzanapizza.digital. Our Services include, but are not limited to:

• Online Ordering: The ability to browse our menu and place orders for food and beverages, including pizzas, appetizers, beverages, desserts, and other culinary offerings;
• Delivery and Pickup Services: Coordination of food delivery to specified addresses or customer pickup from our designated locations;
• Account Management: Creation and management of a personal user account to streamline the ordering process, track orders, and save preferences;
• Promotions and Loyalty Programs: Access to special deals, promotional offers, discount codes, and loyalty reward programs as made available from time to time;
• Customer Support: Assistance with orders, inquiries, complaints, and feedback through available communication channels;
• Digital Content: Access to menu information, nutritional content (where available), product imagery, and other informational materials presented on our Website.

We reserve the right to modify, suspend, expand, or discontinue any aspect of our Services at any time, with or without notice, and without liability to you or any third party. Availability of specific menu items, delivery areas, and hours of operation may vary and are subject to change without prior notice.

Our Services are intended for personal, non-commercial use only. Any commercial use of our Services requires our express prior written consent.

3. User Account Registration and Obligations

3.1 Account Creation

Certain features of our Services may require you to register for a user account. When creating an account, you agree to provide accurate, complete, and up-to-date information. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password.

You agree to notify us immediately at [email protected] if you suspect any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to maintain the security of your account credentials.

3.2 User Obligations

As a condition of your use of our Services, you agree to:

• Comply with all applicable local, state, and federal laws and regulations in connection with your use of the Services;
• Provide accurate and truthful information in all forms, orders, and communications submitted through the Website;
• Use the Services solely for their intended, lawful purposes;
• Promptly pay for all orders and services rendered in accordance with the payment terms set forth herein;
• Treat our staff, delivery personnel, and support representatives with courtesy and respect;
• Comply with applicable food safety guidelines when receiving and handling food deliveries.

3.3 Prohibited Activities

You expressly agree that you will NOT engage in any of the following prohibited activities:

• Fraudulent Orders: Placing false, fictitious, or fraudulent orders with no intention of payment or receipt;
• Unauthorized Access: Attempting to gain unauthorized access to any part of our Website, servers, databases, or related systems;
• Data Scraping: Using automated bots, scrapers, crawlers, or other automated tools to extract data, content, or information from our Website without our express written permission;
• Interference: Introducing viruses, malware, spyware, Trojan horses, or other harmful code; engaging in denial-of-service attacks; or otherwise interfering with the proper functioning of the Website;
• Impersonation: Impersonating any person or entity, including Pizzana employees or representatives, or falsely claiming an affiliation with any person or organization;
• Abuse of Promotions: Exploiting promotional offers, discount codes, loyalty rewards, or refund policies in a manner that is not intended or authorized;
• Harassment: Harassing, threatening, intimidating, or abusing any other user, Pizzana employee, or third-party service provider;
• Intellectual Property Infringement: Copying, reproducing, distributing, modifying, or creating derivative works of any content from our Website without prior written authorization;
• Illegal Activity: Using our Services in connection with any illegal activity, including but not limited to money laundering, fraud, or any violation of applicable law;
• Resale: Reselling, sublicensing, or commercially exploiting any aspect of our Services without our express written consent;
• False Reviews: Submitting false, misleading, defamatory, or malicious reviews, ratings, or feedback about our products or Services.

We reserve the right to terminate your access to our Services, cancel pending orders, and pursue all available legal remedies if you engage in any prohibited activity described herein.

4. Ordering, Payments, and Refund Policy

4.1 Order Placement and Confirmation

All orders placed through our Website constitute an offer to purchase goods from Pizzana. An order is not accepted until you receive an electronic order confirmation from us. We reserve the right to refuse, cancel, or limit any order at our sole discretion, including orders that appear to be placed fraudulently, in excess of reasonable quantities, or in connection with any prohibited activity.

Menu items, prices, and availability are subject to change without notice. In the event that a menu item is unavailable after your order has been placed, we will notify you and offer an alternative or a full refund for the unavailable item.

4.2 Pricing and Taxes

All prices displayed on our Website are in United States Dollars (USD) and are subject to applicable federal, state, and local sales taxes, as well as applicable delivery fees and service charges. Prices are subject to change at any time without prior notice. The final price, including all applicable taxes and fees, will be displayed to you before you complete your purchase.

4.3 Payment Methods

We accept payment through various methods as indicated on our Website at the time of checkout, which may include major credit cards, debit cards, and other digital payment platforms. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the applicable fees to that payment method.

All payment transactions are processed through secure third-party payment processors. We do not store complete credit card or payment account information on our servers. We are not responsible for any errors or failures of third-party payment processors.

4.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been prepared. However, we are committed to customer satisfaction and will evaluate refund or replacement requests on a case-by-case basis in the following circumstances:

• Incorrect items delivered;
• Missing items from your order;
• Food quality or safety concerns;
• Significant delivery delays caused by us or our delivery partners.

To request a refund or report an issue with your order, please contact us within 24 hours of receiving your order at [email protected]. We reserve the right to issue refunds in the form of store credit, replacement items, or monetary refunds at our sole discretion.

Order cancellations may be submitted only prior to the commencement of food preparation. Once preparation has begun, cancellations may not be accepted, and you may remain responsible for the full order amount.

5. Delivery Services

Delivery availability, minimum order requirements, and delivery fees vary based on your location and are subject to change. Estimated delivery times are provided as good-faith approximations only and are not guaranteed. Factors beyond our control, including but not limited to traffic conditions, weather, high order volumes, and third-party delivery partner delays, may affect actual delivery times.

You are responsible for providing accurate and complete delivery address information. We are not liable for failed deliveries resulting from incorrect or incomplete addresses provided by you. If a delivery attempt fails due to your unavailability or incorrect address, additional charges may apply for redelivery.

Upon delivery, you accept sole responsibility for the safe handling and storage of food products received. We are not liable for any health consequences resulting from your improper storage or handling of delivered food.

6. Intellectual Property Rights

All content, materials, and information available on our Website and through our Services, including but not limited to text, graphics, photographs, images, illustrations, logos, trademarks, service marks, trade names, menus, recipes, design elements, software, audio clips, video content, and the overall look and feel of the Website (collectively, "Intellectual Property"), are the exclusive property of Pizzana or our licensors and are protected by United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and applicable state intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its content solely for your personal, non-commercial use in connection with our Services. This license does not include the right to:

• Copy, reproduce, distribute, or publicly display any content from the Website;
• Modify, adapt, translate, or create derivative works based on our Intellectual Property;
• Use our trademarks, logos, or brand elements without our prior written consent;
• Commercially exploit any content or materials from the Website;
• Remove or alter any copyright, trademark, or other proprietary notices.

Any unauthorized use of our Intellectual Property constitutes a material breach of these Terms and may violate applicable intellectual property laws, entitling us to seek injunctive relief, monetary damages, and attorneys' fees.

If you submit feedback, suggestions, reviews, ideas, or other content to us ("User Content"), you grant Pizzana a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, and distribute such User Content for any purpose related to our business and Services.

7. Disclaimers and "As-Is" Basis

To the fullest extent permitted by applicable law, Pizzana expressly disclaims all warranties, representations, and conditions of any kind, whether express, implied, statutory, or otherwise, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Warranties regarding the accuracy, reliability, completeness, or timeliness of any content or information on the Website;
• Warranties that the Website will be uninterrupted, error-free, or free of viruses or other harmful components;
• Warranties regarding the suitability of any menu items for individuals with specific dietary needs, allergies, or medical conditions.

Allergen and Dietary Information: While we make reasonable efforts to provide accurate allergen and nutritional information, we cannot guarantee that our food products are free from any particular allergen. Our products may be prepared in facilities that handle common allergens including nuts, gluten, dairy, eggs, soy, fish, and shellfish. Customers with severe food allergies or dietary restrictions are urged to contact us directly before placing an order. We expressly disclaim any liability for allergic reactions or health complications arising from consumption of our food products.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIZZANA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES;
• DAMAGES ARISING FROM YOUR INABILITY TO ACCESS OR USE THE WEBSITE OR SERVICES;
• DAMAGES ARISING FROM ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR ACCOUNT OR DATA;
• DAMAGES ARISING FROM THE CONDUCT OF ANY THIRD PARTY IN CONNECTION WITH THE SERVICES.

THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY UPON WHICH THE CLAIM IS BASED, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND EVEN IF PIZZANA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.

IN ANY EVENT, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

9. Indemnification

You agree to defend, indemnify, and hold harmless Pizzana and its officers, directors, employees, agents, licensors, contractors, and service providers (collectively, "Indemnified Parties") from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation;
• Your use or misuse of the Website or Services;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or contractual rights;
• Any User Content you submit, post, or transmit through the Website;
• Your negligence, willful misconduct, or fraudulent activity;
• Any disputes between you and any third party arising from your use of our Services.

We reserve the right to assume exclusive control of the defense of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with us in asserting any available defenses and to bear all associated costs.

10. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Pizzana. These links are provided solely for your convenience and informational purposes. We do not endorse, control, or assume any responsibility for the content, privacy policies, practices, or terms of service of any third-party websites or services.

Your use of any third-party website or service linked from our Website is at your own risk and subject to the terms and conditions of that third party. We strongly encourage you to review the terms and privacy policies of any third-party websites you visit.

To the extent we use third-party delivery partners, payment processors, or technology providers to facilitate our Services, we are not liable for any acts, omissions, errors, or failures of such third parties, except to the extent expressly required by applicable law.

11. Privacy and Data Protection

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, share, and protect your personal information in compliance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and its amendments under the California Privacy Rights Act (CPRA) for California residents, the FTC Act, and other applicable federal and state privacy regulations.

By using our Services, you acknowledge that you have read and understood our Privacy Policy and consent to the collection, use, and sharing of your information as described therein. Our Privacy Policy is available on our Website at pizzanapizza.digital.

12. Governing Law and Jurisdiction

These Terms and any disputes arising out of or relating to these Terms, the Website, or our Services shall be governed by and construed in accordance with the laws of the United States of America and applicable state laws, without regard to any conflict of law provisions.

To the extent that any dispute is not subject to arbitration as set forth in Section 13 below, you agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the federal or state courts of competent jurisdiction in the United States. You hereby irrevocably consent to the personal jurisdiction of such courts and waive any objection to the laying of venue in such courts.

These Terms are subject to applicable consumer protection laws enforced by the Federal Trade Commission, including the FTC Act (15 U.S.C. § 45 et seq.), which prohibits unfair or deceptive acts and practices in commerce. Nothing in these Terms is intended to limit any rights you may have under applicable mandatory consumer protection laws that cannot be waived by contract.

13. Dispute Resolution and Arbitration

13.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first contact us at [email protected] and provide written notice describing the nature of the dispute and the relief sought. We will make reasonable efforts to resolve the dispute informally within thirty (30) days of receipt of your notice. If the dispute cannot be resolved informally within that period, either party may proceed to formal dispute resolution as described below.

13.2 Binding Arbitration

Except for disputes involving claims for injunctive or equitable relief to protect intellectual property rights, or claims that may be brought in small claims court, any dispute, claim, or controversy arising out of or relating to these Terms or our Services shall be resolved by binding arbitration administered by a recognized arbitration body in the United States, in accordance with its applicable commercial arbitration rules and procedures in effect at the time the arbitration is commenced.

The arbitration shall be conducted in English, and the decision of the arbitrator shall be final and binding on both parties. Judgment on the arbitration award may be entered in any court of competent jurisdiction. The arbitrator shall have the authority to award any remedy that would be available in a court of law, subject to the limitations of liability set forth in these Terms.

13.3 Class Action Waiver

If this class action waiver is found to be unenforceable in any particular case, then the entirety of the arbitration provision set forth in this Section 13 shall be null and void with respect to that proceeding, and the matter shall proceed in a court of competent jurisdiction.

13.4 Small Claims Court

Notwithstanding the foregoing, either party may elect to resolve a dispute in small claims court in the jurisdiction where you reside, provided that the claim qualifies for small claims court proceedings under applicable rules and the amount in controversy falls within the small claims court's jurisdictional limits.

14. Term and Termination

14.1 Duration

These Terms shall remain in full force and effect for as long as you continue to access or use our Website or Services. Certain provisions of these Terms shall survive termination, including but not limited to Sections 6 (Intellectual Property), 7 (Disclaimers), 8 (Limitation of Liability), 9 (Indemnification), 12 (Governing Law), and 13 (Dispute Resolution).

14.2 Termination by You

You may terminate your account and discontinue use of our Services at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations for orders placed or payments due prior to the termination date.

14.3 Termination by Us

We reserve the right, at our sole discretion and without prior notice or liability, to suspend or permanently terminate your access to our Website and Services at any time, including but not limited to, if we believe that you have violated or are likely to violate any provision of these Terms, engaged in fraudulent activity, or acted in a manner harmful to us, our customers, or third parties.

Upon termination, your right to use our Services immediately ceases, and we may, in our sole discretion, delete your account and all associated data, subject to applicable data retention obligations under law.

15. Changes to These Terms

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. When we make material changes to these Terms, we will provide notice by one or more of the following methods:

• Posting the revised Terms on our Website with an updated "Last Updated" date at the top of this page;
• Sending you an email notification to the address associated with your account;
• Displaying a prominent notice on our Website or within our ordering platform.

Your continued access to or use of our Website or Services after the effective date of any revised Terms constitutes your acceptance of and agreement to be bound by the updated Terms. If you do not agree to the revised Terms, you must immediately discontinue your use of our Services and may request account deletion by contacting us.

We encourage you to review these Terms periodically to stay informed of any updates. The most current version of these Terms will always be available on our Website at pizzanapizza.digital.

16. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or in conflict with any applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, such provision shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

The parties agree that the court or arbitrator shall endeavor to give effect to the parties' intentions as reflected in the severed provision, to the extent consistent with applicable law.

17. Entire Agreement and Waiver

These Terms, together with our Privacy Policy and any other legal notices or policies published by us on the Website, constitute the entire agreement between you and Pizzana with respect to your use of our Website and Services, and supersede all prior and contemporaneous agreements, representations, understandings, negotiations, and discussions, whether oral or written, between the parties regarding the subject matter hereof.

No waiver by us of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition, or a waiver of any other term or condition. Any failure by us to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

No oral modification of these Terms shall be binding. All modifications must be in writing and duly executed by an authorized representative of Pizzana.

18. Force Majeure

Pizzana shall not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, floods, fires, earthquakes, epidemics, pandemics, government actions, civil unrest, strikes, labor disputes, supply chain disruptions, internet outages, cyberattacks, or any other events constituting force majeure.

In the event of a force majeure occurrence, we will make reasonable efforts to notify affected customers and resume normal operations as soon as practicable. During a force majeure event, our performance obligations shall be suspended for the duration of the event, and no penalty or liability shall accrue to us as a result of such non-performance.

19. Assignment

You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this provision shall be null and void.

We may freely assign, transfer, or delegate these Terms or any of our rights or obligations hereunder, in whole or in part, to any affiliate, successor entity, or acquirer in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of our assets, without notice or your consent. These Terms shall be binding upon and inure to the benefit of the parties' respective successors and permitted assigns.

20. Electronic Communications and Consent

By creating an account or using our Services, you consent to receive electronic communications from us, including order confirmations, delivery updates, promotional emails, and service-related notices. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirements that such communications be in writing.

You may opt out of promotional email communications at any time by following the unsubscribe instructions contained in those messages or by contacting us at [email protected]. Please note that opting out of promotional communications will not affect your receipt of transactional or service-related communications related to active orders or your account.

21. Applicable Consumer Protection Laws

Nothing in these Terms is intended to limit or exclude any rights you may have under applicable mandatory consumer protection laws in the United States. For California residents, your rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), are specifically preserved. For residents of other states with applicable consumer protection statutes, your statutory rights are likewise preserved.

In the event of any conflict between these Terms and applicable mandatory consumer protection laws, the mandatory provisions of applicable law shall prevail to the extent of the conflict.

22. Feedback and Communications

We welcome your feedback, comments, questions, and suggestions regarding our Services. By submitting feedback or communications to us, you acknowledge and agree that such submissions are non-confidential and that we are free to use, reproduce, and distribute your feedback for any purpose without restriction or compensation to you, except as may be required by applicable law.

Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service or our Services, please do not hesitate to contact us through any of the following channels: